FAQ - Steampunk Heaven

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Got any questions or concerns? Check out our answers to some frequently asked questions :)

Q: Can I put prescription lenses in your sunglasses?

A: Some of our customers have reported being able to get prescription lenses by bringing our sunglasses to stores such as Lens Crafters or Eyemart Express.

Q: How long does shipping usually take?

A: Items such as T-Shirts, Hoodies, Tank Tops, Mugs, and some Jewelry arrive within 3 - 10 days. All other items typically arrive within 12 - 19 days. For more information on our shipping policy please check out this page here: https://steampunkheaven.net/shipping-policy/

Q: What is your return policy?

A: All of our products are covered by our 30 day Money Back Guarantee! In the unlikely event that you're unsatisfied with your purchase, simply shoot us an email within 30 days of your item being delivered and we'll initiate the return process and get you your money back. For more information on our return policy, please check out this page here: https://steampunkheaven.net/pages/return-policy

Q: I want to change my order / address, Can I?

A: If this happens to you, email us as soon as possible at team@steampunkheaven.net, we MIGHT be able to take care of it. However, we can’t promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won’t be able to stop it. Contact us anyway, we still care and we’ll try to make it right for you. We know how frustrating it can be to pay for something you can’t use.

Q: Where can I contact you at?

A: Please send any questions you have to team@steampunkheaven.net. We'll try to get back to you as fast as we can :)


Q: What is Steampunk?

A: If you're interested in learning all about Steampunk, check out our cool blog post on it here: http://steampunkheaven.net/what-is-steampunk/